Tell us what you need and we'll plan for it

Rides and vehicles

• Folding wheelchairs, walkers, rollators, and canes travel with us at no extra charge. Add a note when you book so we send a vehicle with the right cargo space.
• We do not currently operate a wheelchair-accessible van with a ramp or lift. If you need one, text us and we'll connect you with a local operator who does — we'd rather refer you than let you down.
• Service animals are always welcome, with no notice required and no fee.
• Drivers can help with luggage, doors, and steady support to and from the vehicle on request.
• Ask for a quiet ride, no fragrance, a specific temperature, or extra time to get settled. These requests go to your driver before pickup.

Communication

You can book and manage everything by text or email — whichever works for you. Choose your preferred contact method when you book and that's how we'll reach you on the day. If you'd like the driver to knock rather than text on arrival, tell us and we'll note it.

This website

We build toward WCAG 2.2 Level AA and check our booking flow for:

• Full keyboard operation, with a visible focus indicator and a skip-to-content link.
• Labels and error messages that screen readers announce, on every step of the booking form.
• Text contrast that meets AA, and text that stays readable when zoomed to 200%.
• Touch targets large enough to hit comfortably on a phone.
• No motion or animation that could trigger discomfort.

If something on this site blocks you, booking by text always works and takes about two minutes.

Report a barrier

Text (541) 544-1519 or email hello@ridecentraloregon.com and describe what you ran into. We respond within two business days and will tell you plainly whether we can fix it and when.