Plans change. That's fine.

Free changes and cancellations

Any change made more than 12 hours before pickup — time, address, passenger count, vehicle size, or cancelling outright — costs nothing. We never charge a rebooking fee.

Inside 12 hours

• Cancellations inside 12 hours of pickup are charged 50% of the reserved price, because the vehicle and driver are already committed to you.
• Cancellations after your driver is already on the way, or no-shows, are charged the full reserved price.
• Changes inside 12 hours are almost always free — we only re-price if the trip itself changes (a longer route or a larger vehicle).

Flight delays and cancellations

If you gave us a flight number, we track it. Delays are adjusted automatically at no charge, and a cancelled flight means a cancelled ride with no fee — even inside the 12-hour window. Airport pickups include 60 minutes of free wait time after your flight lands.

Wait time

All other pickups include 15 minutes of free wait time. Beyond that we bill wait time in 15-minute increments at the driver's hourly rate, and we always text before any wait time is charged.

Weather and road closures

If a Cascade pass closes or conditions make a route genuinely unsafe, we'll tell you directly and cancel without a fee. We'd rather lose the ride than take a risk with you in the car.